We maintain a multilingual booking centre geared towards the trade, with extended opening hours, always responding within 24 hours, and always offering a range of solutions suited to the profile, budget and service of the operation.
We contract dozens of channels (OTAs, wholesalers, metasearch, GDS) and manage the interconnection between the Revenue Management System and Channel Manager.
We offer automatic survey tools with which to monitor customer satisfaction, with reports sent to the various functional areas of each hotel.
We manage the pricing and availability of each hotel unit considering its competitive set and market conditions. We have developed a Revenue Management System that allows us to update prices and availabilities automatically across dozens of channels.
We promote our hotels to the trade worldwide. We are regularly present at all the major world trade fairs in Europe, the Americas and Asia. We participate in workshops developed by and with Portuguese and international institutional partners. We have developed a methodical strategy of door-to-door visits in all the countries visited.
We develop digital marketing strategies and trade-oriented advertising.